Assisted living | Most Trusted Home Health Care in San Francisco

Privacy Policy

El Roble Home Care Privacy Policy for Consumers

Date of Last Update: May 30, 2018

El Roble Home Care, LLC. ("El Roble") respects your privacy when you visit our website!  Therefore, we have developed this Privacy Policy for your perusal.  

The content here explains:

  • What We Are and How You Can Contact US;

  • The information we collect about you;

  • How that information may be used;

  • How we protect your information; 

  • Who we may share the collected information with; and

  • Your choices about such uses and disclosures.

  • Compliance with GDPR (General Data Protection Regulation)

Please read this Privacy Policy carefully when you use our websites, order our services, and transact with us.  You must accept the practices described in this Privacy Policy before using our websites.

Please contact us by filling the "Contact Us" form on the bottom of this webpage, if you have any questions about our privacy practices.

We look forward to provide you the best private home care services! 

WHAT WE ARE AND HOW YOU CAN CONTACT US

We are El Roble Home Care, LLC. ("El Roble").  For the purposes of all data protection laws, we are the controller of your personal data.  Our office is at:

1515 Aurora DRIVE, Unit 101M

San Leandro, CA 94577

You can contact us at info@elroblehomecare.com if you have any questions about our business operations or this Privacy Policy.

THE INFORMATION WE COLLECT ABOUT YOU​

The user's personal information might be collected in a variety of ways, including, but not limited to, when the user: 

  • Visits and registers on our website;

  • Subscribes to our newsletter;

  • Fills out a form; or

  • Engages in other activities, services, features, or resources we make available on our website.  

The user may, as appropriate, be asked to leave his/her name, email address, mailing address, phone number, social security number, and other personal information.  El Roble collect the user's personal information only if the user voluntarily submits such information.  At any time, the user can always refuse to supply any personal information, except that doing so may prevent the user from engaging in certain activities on the website.      ​

The user can visit our website anonymously. 

In addition, the user's browser name, IP address, and the type of computer and technical information about the user's means of connection to EL Roble's site, such as the operating system, the internet service provider the user uses, and other similar information. 

 

 Furthermore, in order to enhance our user's experience, our website may use "cookies", a computer feature the user's web browser places in the user's hard drive to keep records and often tracks the user's visiting history (e.g. time, website addresses...etc.)  The user can set his/her web browser to refuse any cookies.  S/he can set up the alert system when any website, including ours, sends the cookies.  However, rejecting to accept any cookies might cause some parts of the website not properly function.  

HOW WE USE COLLECTED INFORMATION

El Roble may collect and use the collected information for the following purposes: 

  • To customize your care plan;

  • To improve our customer services and the user's experience;

  • To send periodic emails;

  • To conduct a promotion or survey;

  • To implement site features; 

  • To reach out to the customer for any updates on customer services, policy, or other business-related activities. 

  • To periodically send emails or communication contents;

HOW WE PROTECT YOUR INFORMATION

We secure your information by adopting proper data-collecting methods, using secure storage system, processing and analyzing data with rigorous practices, and implementing security measures.  Conducting these practices protects your information against any unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.  

WHO WE MAY SHARE THE COLLECTED INFORMATION WITH

We do not sell, trade, or rent any user's personal information to others.  We generate generically aggregated demographic information, which is not linked to any personal identifiable information, in order to convey our performance and strategic decision-making process to our business partner,  trusted affiliates, and advertisers. 

YOUR CHOICE ABOUT SUCH USES AND DISCLOSURES

You signify to accept our Privacy Policy when you start using our website.  Please do not use our website if you do not agree with this policy.

COMPLIANCE WITH GDPR (GENERAL DATA PROTECTION REGULATION)

GDPR, an European Union law that govern how websites store and retain the personal information of EU citizens, will be effective on June 1st, 2018.  We have updated our Privacy Policy to specifically state which information we will collect, how we store the collected information, how we share the collected information with the third-party, and what purposes we use the collected information for. 

 

In addition, if you locate within the European Union, you have the right to:

  • Request access to, erasure of, the restriction of processing of, and the transfer of  your Personal Data.

  • Correct the Personal Data we hold about you.

  • Object to processing of your Personal Data.

  • withdraw consent, which exists only where we are relying on consent to process your Personal Data.  However, we will not be able to provide you with access to our website once you withdraw your consent.  

Please use the "Contact Us" form below if you have any questions about this Privacy Policy.  You can also call us at (833) EL-ROBLE/

(833) 357-6253.

CONTACT US 

We look forward to hearing from you!  Please leave your email so we can send you an information package.  

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We serve these counties:

  • Alameda

  • San Francisco

  • Santa Clara

  • Santa Mateo

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