Frequently Asked Questions
-
What is El Roble Home Care's Mission?
We are a full-service in-home, non-medical care provider. We recruit, train, and manage home health caregivers to provide seniors, people with disabilities, and post-operation patients home care assistance. Our services include companionship, bedside assistance, and caring services including medicine reminder and light housekeeping. We are the best private home care you can find in the San Francisco Bay Area!
-
What is El Roble Home Care's Mission?
Your Health. Our Passion.
Let Us Help You Enjoy Your Golden Years!
-
Why is El Roble Home Care Different?
✓ You Are Family
Our ultimate goal is to help you stay healthy and improve the quality of your life with our companionship, physical & mental activities and health monitoring care plans. We are determined to provide the best home care services.
✓
All Caregivers are Certified Nursing Assistants
All home health caregivers are certified nursing assistants who have completed 75 hours of state-approved training courses and passed certification exams. El Roble Home Care also offers its caregivers onboard training and additional educational workshops to strengthen their skills and knowledge.
✓ Our Staff Are Family, Too!
El Roble wants every team member to have a successful career and life! The management team offers senior staff company ownership and scholarships so more El Roblers can advance their career and education!
-
What Types of Home Health Care Services does El Roble Provide?
✓ Home Care Plan
✓ Bedside Assistance Plan
✓ Supporting Services
-
What are El Roble Home Care Service Items?
✓✓
✓✓✓✓✓✓✓✓
Companionship
(Bedside) Bathing, Dressing, & Grooming
(Bedside) Toileting & Incontinent Care
(Bedside) Positioning & Feeding
Bedsore/Pressure Ulcers Prevention
Meal Planning & Preparation
Customized Physical Exercise
Customized Memory Care
Transferring & Ambulating
Accompany Clients to Doctor's Appointments
Assisting with Medication that the Client Self-administrates
✓✓✓✓✓✓✓
24-HR Services
Grocery Shopping & Running Errands
Housekeeping & Laundry
Blood Pressure Measurement
Walking & Wheelchair Assistance
Regular & In-depth House Cleaning
Onsite Haircuts, Manicures, Pedicures and Makeup
-
Who does El Roble Home Care Provide Its Services to?
✓✓✓
Seniors
People with disability
Post-operations Patients with temporary/long-term disability (e.g. cardiovascular, orthopedic)
-
Is El Roble a Full-Service Home Care Organization?
Yes we are! We recruit, train, and manage our own home caregivers to ensure the quality of our services and the safety of our customer and staff. We collect and periodically analyze our performance outcome in order to constantly polish our plans and services.
-
How does El Roble Recruit Its Staff?
We always have the best certified nursing assistants because we are affiliated with local colleges that train and certify outstanding graduates. We interview every member in person and conduct all necessary screening checks, such as background checks and vaccination record reviews, before finalizing hiring decisions.
-
Does El Roble Have Male Caregivers?
Yes, we have male caregivers and supporting staff.
-
What are the Payment Methods for in Home Care?
We accept bank direct deposit
-
Do All El Roble Team Members Receive Training?
Yes, all staff members receive on-boarding and continuous education. We want them to be 100% ready so we can continue to provide the best senior home care services.
-
Does El Roble Home Care Accept Medicare, Medicaid, or Long-term Life Insurance?
Unfortunately, Medicare does not pay for home health services. We do work with Long-term Care (LTC) life insurance plans provided by companies such as MassMutual and StateFarm.
-
What Cities does El Roble Team Member Travel to Provide Care?
We provide home care services in these California cities:
✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓
✓
Alameda
Albany
Alviso
Atherton
Belmont
Berkeley
Brisbane
Burlingame
Campbell
Concord
Cupertino
Daly City
Danville
Fremont
Hayward
Lafayette
Los Altos
Los Gatos
Menlo Park
Millbrae
Milpitas
Mountain View
Newark
Oakland
Palo Alto
✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓✓
✓✓✓
✓
Palo Alto
Pleasant Hill
Pleasanton
Redwood City
Richmond
Ross
San Bruno
San Carlos
San Francisco
San Jose
San Leandro
San Lorenzo
San Mateo
San Quentin
San Rafael
San Ramon
Santa Clara
Saratoga
Sausalito
South San Francisco
Stanford
Sunnyvale
Union City
Walnut Creek
-
What is the Minimum Hours/Service?
6 Hours per home care service.
-
Do You Offer Live-in Care?
No, in order to ensure the quality of our services, we want to provide 3 shifts of caregiver services for our 24-Hour care instead.
-
I Want to Schedule an Appointment. What Should I do?
Please fill the "Contact Us" form before so we can get back to you shortly!